Thirty Seconds to Mars Privacy Policy
Last updated: October 23, 2026
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Thirty Seconds to Mars (“we,” “us,” or “our”) owns thirtysecondstomars.com (the “Site”). The Site is operated on our behalf by Adventures In Wonderland, a company owned by Thirty Seconds to Mars. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, purchase tickets or VIP experiences, create an account, or interact with our services. This policy applies only to thirtysecondstomars.com. Our separately hosted merchandise store may have their own privacy policies.
1. Information We Collect
We may collect the following information:
- Personal and contact information: Name, email address, phone number, and billing or shipping address.
- Account and transaction information: Account details, purchases, payment history, and customer service communications.
- Payment information: Payments are processed securely through Stripe. We may access limited payment details, such as card type, last four digits, and billing information, but do not directly store full payment card numbers.
- Technical information: IP address, browser type, device information, approximate location, cookies, and website activity.
- Information you provide: Photos, videos, fan submissions, and information voluntarily shared when contacting us, including accessibility-related requests.
2. How We Use Information
We use personal information to:
- Process purchases, payments, and payment plans.
- Manage tickets, VIP experiences, and customer accounts.
- Provide customer support and respond to inquiries.
- Send transactional communications, event information, and payment reminders.
- Send marketing emails and SMS messages in accordance with applicable consent requirements.
- Analyze website performance, personalize content, and measure or deliver advertising.
- Protect our services, prevent fraud, and comply with legal obligations.
Where applicable law requires a legal basis for processing, we rely on contractual necessity, legitimate interests, consent, or legal obligations, depending on the purpose. You may withdraw consent at any time.
3. Sharing Information
We share personal information with service providers as necessary to operate our Site and services, including:
- Stripe: Payment processing.
- WordPress, WooCommerce, and Amazon Web Services: Website, transaction, and hosting services.
- Klaviyo and Laylo: Email and SMS communications.
- Freshdesk: Customer support.
- Google and Meta: Analytics, advertising, and campaign measurement.
We may also disclose information when legally required, to protect our rights, or in connection with a business transfer.
We do not sell personal information for money. However, certain advertising technologies may constitute “sharing” or “targeted advertising” under applicable privacy laws.
4. Cookies and Advertising
Our Site uses cookies, pixels, and similar technologies to operate the website, understand visitor activity, and support advertising.
These technologies may include Google Analytics, Google Ads, Meta Pixel, and embedded YouTube content.
Where required by law, we will obtain consent before using non-essential cookies or tracking technologies. You may also manage certain advertising preferences through:
You may contact us to exercise applicable rights to opt out of targeted advertising or the sale or sharing of personal information.
5. Email and SMS Communications
If you subscribe to our mailing list or SMS updates, we may send information about music, merchandise, events, tickets, and promotions.
You can unsubscribe from marketing emails using the link provided in our emails or opt out of SMS messages by replying STOP.
Transactional communications relating to purchases, payments, or services may continue when necessary.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, and comply with legal obligations.
We may retain certain information after an account is closed or a deletion request is received when legally permitted or required.
We use reasonable administrative and technical safeguards designed to protect personal information, including restricted administrative access and website security measures. No electronic system is completely secure.
7. International Data Transfers
We operate from the United States and use service providers that may process information in other countries.
Where required by applicable law, international transfers of personal information will be subject to appropriate safeguards.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to or a copy of your personal information.
- Correct inaccurate information.
- Request deletion of personal information.
- Object to or restrict certain processing activities.
- Withdraw consent.
- Opt out of targeted advertising or the sale or sharing of personal information.
- Request data portability or appeal certain privacy decisions, where applicable.
To exercise your rights, email info@adventuresinwonderland.com.
We may request information to verify your identity before processing certain requests. We will respond within the time required by applicable law.
We will not discriminate against you for exercising your privacy rights. Where applicable, you may also contact your local data protection authority to submit a complaint.
9. Children’s Privacy
Our Site is not directed toward children under 16, and we do not knowingly collect personal information from children under 16 without appropriate authorization.
Minors participating in VIP experiences must comply with our applicable age and adult-accompaniment requirements.
If you believe a child has provided personal information without appropriate authorization, please contact us.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, practices, or legal requirements. The updated version will be posted on this page with a revised effective date.
11. Contact Us
For privacy questions, requests, or complaints:
Thirty Seconds to Mars
c/o Adventures In Wonderland
Attn: Privacy Compliance Officer
12400 Ventura Blvd, Suite 1500
Studio City, CA 91604
United States
Email: info@adventuresinwonderland.com
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